13 Lis How To Open Dispute AliExpress A Step-by-Step Guide_2

How to Open a Dispute on AliExpress Detailed Guide

So buying from the comfort of your home is very convenient, but can you imagine being able to buy now and pay… later? Well, you don’t need to imagine because it’s a reality now. To avoid buying a counterfeit product, it’s better to only buy from sellers who are part of this program, which will have a special badge on their profiles. However, this is only available for sellers registered in the program and who sell eligible items.

• A. If the seller doesn’t reply within the given time (usually 5-7 days), AliExpress will step in and review your case.
• Understanding the AliExpress product guarantee is crucial for ensuring a safe and satisfying shopping experience.
• All custom-related issues are the responsibility of the buyer.
• As well as what evidence to present and what answers to give to representatives of the seller and the platform to win.
• Check your payment method to confirm receipt of the funds.

Recommendations and best practices to protect your purchases on AliExpress

In that case, you just have to look for the dispute and click on “Cancel dispute”. However, before doing that, check that everything is right with the order you just received. It should be noted that you shouldn’t close the disputes because of the seller’s promises because you will lose the possibility of opening another one. Depending on which of the two proposals is more favorable and which one you like more, you have to click on “Accept”.

Final Thoughts on the AliExpress Product Guarantee

It is always best to check your seller’s ratings and history before making any purchase, but especially a huge one. AliExpress is a great marketplace for affordable products, but you can easily fall victim to a scam or just get unlucky. A dispute will probably not work in your favor if your protection is expired. Yes, if you paid for your AliExpress purchase using PayPal, you can initiate a dispute on PayPal along with your dispute on AliExpress. Be aware that after 15 days from the delivery confirmation, you are no longer under AliExress’s Buyer Protection. Closing the dispute for baseless promises will only harm your position.

We have covered the essential steps to effectively manage any situation, whether it’s a lost package, a delay, or inactive tracking. If you accept AliExpress’s or the seller’s proposal, the dispute will be closed, and you will receive your refund. Remember that the seller is your main point of contact to resolve delivery issues. By communicating effectively, you increase your chances of resolving the problem without complications.

Quality evidence can significantly impact the outcome of your dispute. As we mentioned above, you may have to pay shipping costs. If you ordered several items and some of them are missing, claim a partial refund and they will refund you for the products that never arrived. If the product does not fully correspond to the description but is still useful, you can also open a dispute and request a partial refund. In summary, facing delivery issues such as a package not received with AliExpress does not mean being left in the dark.

Sometimes unexpected additional fees can also arise, creating dissatisfaction among buyers. In this guide, we provided a comprehensive overview of how to open a dispute on AliExpress from start to finish. The seller plays an important part in ensuring a dispute can be evaluated fairly on both sides of the situation.

The AliExpress product guarantee enhances the shopping experience by providing crucial protections to buyers. By ensuring that products meet quality standards and offering support for disputes, AliExpress empowers consumers to shop with confidence. This assurance helps create a trustworthy environment where users can explore a diverse range of items without the fear of losing their money. With a clear dispute resolution process in place, customers can focus on finding great deals and unique products while having peace of mind in their purchasing decisions.

Then click “Open dispute” and follow the instructions below. If you have difficulties when trying to open a dispute on AliExpress, it is recommended that you first check the deadlines and the accuracy of the data of check inventory an argument entered. If the problem persists, you can contact AliExpress support for additional help and advice. It is important to resolve disputes according to the platform’s rules to ensure a fair resolution of the dispute. If an order has not been delivered within the expected time or has not arrived at all, you can open a dispute on AliExpress to get your money back or get a replacement for the product. For example, if the seller has not provided it at all or if the number is untraceable or the product appears to have been sent to the wrong address, such as another country.

If you do not find the exact reason, choose the one that most closely resembles it. Add all the evidence and explanations so that the reason why you’re filling the dispute is clear. Remember that if the product is not marked with “free return” the shipping is paid by you. Again, the more evidence you provide, the more chances you have to win the dispute. If you do this, you will most likely receive a full refund (remember that a refund is always better than returning the product to the seller).

Once you’re sure everything is correct, hit “Submit.” The seller will be notified and has a few days to respond. A dispute is a formal request you make when something goes wrong with your order. It’s how you tell the seller (and AliExpress) about a problem.

It is important to bear in mind that the dispute resolution process on AliExpress can take some time. This requires attention in providing evidence and describing the problem. Be patient, never be rude to the seller or the platform representatives, follow the instructions and check the status of your claim regularly. You should prepare all the evidence for your dispute before opening it.

This can also include cases when the thing sent is a fake. Be especially careful when buying offers of non-Chinese brands, carefully study the reviews. But remember that after those 15 days you will not be able to open a dispute, so don’t get distracted. If you can’t open a dispute the best thing to do is to contact the seller or AliExpress customer service from here. You will also be able to see the decision through the dispute by clicking on “AliExpress Judgment Details”.

Once a dispute is opened, the seller has 5 days to propose a solution and resolve your issue. With your tracking number, you can stay informed at all times of your package’s location and be ready to act in case of a delivery issue. The seller provides you with a tracking number to track your package.